We’ve lengthy been looking out for a few of the journey trade’s bests and worsts. Take this enterprise class format with “coffin seats” or this first-class meal alternative as prime examples. This week, nevertheless, we’ve uncovered a shock contender for the worst in a single day lodging we’ve ever seen supplied by an airline in response to an eye-watering flight delay.
In response to an obvious 12-hour delay on his American Airways flight, Max McKendry took to Twitter to specific his comprehensible outrage on the provisions that American Airways laid on over the weekend after a combat out of Miami Airport encountered sudden setbacks.
Some pure comedy occurring over at @AmericanAir in Miami.
12-hour flight delay till subsequent morning however as a result of it wasn’t technically “cancelled” no resort lodging have been offered however they did supply this miserable and unsafe possibility… pic.twitter.com/h9nqeKmXSJ
— Max McKendry (@McKendryMM12) February 17, 2024
So far as we are able to inform, these seem like low-cost, fold-out camp beds and airplane blankets being offered instead of a resort. The unique tweet was worded as follows…
“Some pure comedy occurring over at @AmericanAir in Miami. 12-hour flight delay till subsequent morning however as a result of it wasn’t technically ‘cancelled’ no resort lodging have been offered however they did supply this miserable and unsafe possibility…”
@McKendryMM12
The airline responded to McKendry however, if we’re being frank, the response was wholly lacklustre, particularly given how damning these photographs may seem to bystanders…
“An prolonged delay wasn’t the intention from the onset. We’re sorry your journey took this flip. The Airport Crew will proceed to work on offering one of the best interim consolation choices obtainable to them.”
americanair
McKendry, understandably unimpressed at this response, slapped again rapidly:
“These are usually not acceptable choices and to delay a flight till the subsequent morning with out offering any affordable lodging is absurd. This can be a big security concern as properly. To not point out the shortage of safety or locations to retailer private objects.”
Max McKendry
After which, nonetheless unhappy, went on so as to add additional particulars:
“The unique flight was scheduled for 9:45pm on 2/16. The delayed flight departs at 9:15am on 2/17. Practically 12 hours. Completely horrible you’d do that your clients.”
Max McKendry
American Airways’ web site says that it’s going to make each effort to take care of clients struggling lengthy delays. Whether or not these photographs characterize a finest effort at maintaining clients protected and comfy may be very a lot up for debate…
“We’ll do our greatest to make sure delayed passengers are as comfy as potential. Gate brokers are requested to take care of clients with particular wants together with unaccompanied minors, clients with disabilities and the aged. For lengthy delays on the aircraft, we’ll make each affordable effort to make sure you have meals (equivalent to crackers or biscuits), water, entry to the restroom and fundamental medical help if wanted. We’re not chargeable for any particular, incidental or consequential damages if we’re unable to satisfy this dedication.”
American Airways Web site
Whereas we are able to completely perceive the outrage exhibited by flyers at this response from the airline, our good buddy Gary Leff over at View From The Wing supplies an insightful different take…
“The resort American [Airlines] provides out free may not have been a lot better. Take management of your personal flight delay. Contemplate reserving a resort out of pocket, hopefully billable to your rewards card’s journey delay protection.”
Gary Leff
Do you suppose these camp beds characterize a complete lack of care by the airline? Or ought to flyers be ready to care for themselves? Tell us.
