Enterprise class and top quality blunders are all too commonplace today and, solely a matter of months after a mom’s ‘egocentric’ enterprise class transfer sparked outrage throughout the web, a high-flying father has now come beneath comparable scrutiny.
Nevada-native Michael Rutherford was travelling along with his 5-year-old son from Los Angeles to Tokyo with the industry-leading Singapore Airways of their newly renovated enterprise class cabin when he felt obliged to seize an above-and-beyond second of customer support from Singapore cabin crew earlier than posting the clip to social media.
WATCH: ‘Spoilt brat’ or simply dwelling his greatest life?
The Divisive Clip
Garnering over 20 million views, the clip confirmed cabin crew spoon-feeding the person’s son his in-flight meal whereas the kid nonchalantly continued watching a film or present on his pill, headphones on, as he loved his meal. Maybe unsurprisingly, this has elicited robust and cut up reactions from commentators.
Some took the video to mirror extremely effectively on SIA’s staff, going far past the decision of obligation to make sure that the daddy and his younger confederate may take pleasure in their flight as a lot as doable. Others, nevertheless, took it to be a damning condemnation of the daddy’s parenting expertise (or lack thereof…).
Earlier than we dive into a few of these reactions, it’s price noting that Mr Rutherford was completely thrilled with this transfer from cabin crew, captioning his video thus: “What would you do if this occurred to you? We’re having the best flight ever and this simply made it much more good.”
So there’s a powerful argument to be made that no matter how you are feeling in regards to the video’s contents, the SIA staff did their job, conserving two of their flyers joyful and discovering a option to stage up their journey expertise past the giddy heights that SIA’s enterprise cabin offers as commonplace.
The Cut up Response
Alas, the world is filled with keen critics, and plenty of of them chimed in to offer an alternate tackle the video’s occasions. One commenter made maybe essentially the most compelling argument of many, suggesting that cabin crew’s focus needs to be on security fairly than satiation…
“Flight attendants usually are not babysitters. They’re there for the security of the passengers.”
@paddy2b
Some had been even harsher than this, throwing shade on the baby himself…
“Spoiled brat within the making…”
@gayane_gara
Others, nevertheless, took a a lot kinder view, suggesting that the kid was merely “dwelling his greatest life” and having fun with the top-drawer customer support that Singapore Airways has turn out to be identified for. Certainly, whereas the “security first” argument might maintain up in financial system, its broadly understood that an additional stage of attentiveness needs to be included with a business-class ticket…
Regardless of the public might consider the incident, the airline was thrilled to obtain such glowing suggestions (and, little question, the thousands and thousands of views) from Mr Rutherford. A spokesperson from the airline had this to say, highlighting the boundless expertise and generosity of their employees:
“Our cabin crew endure in depth coaching on easy methods to cater to completely different buyer teams, together with kids, the aged, and mobility-challenged people…”
SIA Spokesperson
The Backside Line
Having been fortunate sufficient to fly in Singapore’s enterprise class cabin myself, I can personally attest not solely to the attentiveness of cabin crew but in addition to the standard of the meals itself. It truly is an distinctive supply and I’m truthfully not stunned to see their employees delivering such an extremely excessive commonplace as this.
Nevertheless, do I believe the kid ought to have fed themselves or, failing that, been fed by their very own father fairly than by cabin crew who probably have quite a lot of work to do elsewhere? Completely. On this event, nevertheless, Mr Rutherford has greater than made up for the jiffy his son value the airline via the free PR generated by the put up and its surrounding outcry.
As they are saying, play chess not checkers…
